Promoting a responsible culture and a sustainable mindset for our teams while fostering diversity, ethics and wellbeing are some of our priorities”.
As part of this commitment, the Company has adopted the PEOPLE Policy, which promotes diversity as a key competitive advantage, equity, inclusion, respectful behavior and equal opportunity as priority responsibilities in its management model. In addition, through this Policy, the Company embodies its commitment to the development, attraction and retention of talent, as well as respect for human and labor rights, health and safety at work, well-being and work-life balance of all its Team Members.
The company sees diversity as a key factor in building up a network of diverse talent, capable of understanding customers’ needs, innovating and reflecting society in the business world. For all these reasons, a fundamental pillar of our company’s corporate culture is also based on diversity, equality and inclusion. Thus, the Company’s 12,436 employees in 2023 are of 150 different nationalities and 24% of them work in countries that are different to their country of origin. Furthermore, 51% of the total workforce are women, who hold 45% of the total management posts.
The Company’s Equality Plan gathers a series of measures in different areas of access to the company, hiring, promotion, training, remuneration and work-life balance, that would make it possible to eliminate or correct inequalities in these areas. The document also included a series of measures to ensure the protection of women who have been victims of gender violence: giving them priority in hiring, monitoring any cases of gender violence that arise and the measures taken, and informing the workforce of the rights of women in this situation.
Our objective as a company is to continue to strengthen the diversity of groups we have in NH and specifically to overcome the gender gap and achieve effective equality between men and women, in addition to incorporating issues related to the promotion of diversity. At Minor Hotels Europe & Americas we work continuously to promote equal opportunities as it is a guarantee of quality and improvement of the working environment, achieving better results in the long term as a company.
Minor Hotels Europe & Americas actively seeks to improve the KPIs related to gender equality on an annual basis. As this regard, the company has established an objective to maintain an equal percentage in KPIs related to gender equality.
These years will be marked by the pandemic, which has made health and safety an absolute priority in global terms at all levels. Its impact on the industry has been devastating, although the sector has managed to respond swiftly in terms of management of the health and safety of guests and Team Members. Minor Hotels Europe & Americas understands that offering people a safe and healthy working environment is an absolutely necessary requisite.
We therefore always seek to promote a culture of occupational health as part of our commitment to health and safety, embodied in our Occupational Health and Safety Policy. The integration of occupational health in the Company’s activities is evidenced through programmes and action plans in hotels and offices in different countries. Likewise, at NHHG we have a procedure for the investigation of possible damage caused to health (accidents, occupational illnesses, etc.) that allows us to reduce risks and eliminate future dangers. In Spain, for example, the Joint Prevention Service analyses and investigates the causes of health problems (accidents at work, occupational diseases, etc.) and defines corrective measures to prevent their recurrence.
Additionally, and under the strong commitment to guarantee health and safety, the Company has developed a Corporate Emergency Action Procedure that includes a list of potential actions to be taken in the event of an emergency; as a result, each hotel and office that is part of the Company has an emergency plan created ad hoc. In addition, emergency drills are carried out periodically based on the “guide to organizing an emergency drill”, which allows an effective anticipation and correct response to future emergency situations. In Spain, all hotels have a self-protection plan that is implemented. Hotel staff receive regular training and participate in annual emergency drills. Similarly, staff at the Group’s head offices receive training and take part in drills organised by the building owners. With regard to the supply chain, the relevant activities of the Coordination of Business Activities are carried out using a web platform for the exchange of documents with contractors and suppliers.
All this means that the Group offers people a safe and healthy environment, a necessary requirement in the development of its activity. This implies the need to ensure the health and safety of all workers, even in the supply chain. All this is achieved thanks to different measures such as the inclusion of health and safety clauses in employee contracts, training in this area or the monitoring of these indicators in suppliers thanks to e-coordina.
As a result of these measures and thanks to the continued efforts of all the people who form part of the company directly and indirectly, there have been no deaths due to occupational accidents of employees of the company or its supply chain.
It should be noted that Spain has an Occupational Risk Prevention Plan that establishes the policies and occupational health and safety procedures necessary to ensure the health, safety and well-being of our team members. Both this plan and all associated procedures are available and accessible to all team members. The health and safety procedures are based on, and begin with, the identification and assessment of the risks to which Team Members are exposed in each position. Each team member is then provided with an information sheet during their induction, which explains the risks they may be exposed to and the safety measures they must take to avoid harm. During induction, you will also be required to complete mandatory e-learning training in occupational health and safety. You will also be issued with the necessary personal protective equipment and undergo a specific medical examination.
Minor Hotels Europe & Americas is committed to the professional development and training of all its employees as a means of making the philosophy that inspires its vocation for customer service a reality. All the face-to-face and online training projects are managed through the corporate University. Every year the training curriculum is adapted so that the people who work at Minor Hotels Europe & Americas can continue to refresh both their technical knowledge and their skills.
We have also continued to consolidate online training through the GoodHabitz platform, promoting the courses it offers through various communication campaigns, such as monthly launches with employee recommendations of courses on the platform. This international training platform is focused on making training fun, different and tailored personally to each participant, and makes it possible to learn in the way best adapted to each person. This year 1,028 team members have completed 2,417 hours of training on the platform.
* The total number of hours of training includes 2,979 hours through the “GHA – NH DISCOVER in a box” training platform in which the hotels received training on new features of the loyalty program.
