We have a Global Reservation Centre in Madrid (Spain), specialized in individual guests, which operates in 6 languages and deals with all the hotels of the NH Hotel Group. It has one of the best conversion, satisfaction and attrition ratios in the tourist industry and of call centres in general.
For group reservations (company, tourist or sports) we have a more de-centralized organization, with Group Sales Offices in the main countries we operate in (Spain, Italy, Germany, Holland, Mexico and Argentina). The aim is to provide a swift response and professional management of follow up and negotiation procedures.
In all our reservation centers, one of the main objectives is cross selling and optimizing occupation over the whole inventory.
We also offer personalized advice, which adds value to the management of reservations.
