Help for Agencies

Contact Information

Contact us

  • If you need help with a reservation, contact us at:
  • If you need support with the NH PRO platform, your username & password, or others, contact us at nhpro@nh-hotels.com

FAQS

NH PRO for travel agencies is an online booking tool where an agency can find everything to book rooms and organize meetings and conferences for its clients – quickly and easily, 24hrs and 365 days a year.

Yes, this reservation tool is completely free, it is provided by NH Hotel Group to you with the goal of making your reservations easier and quicker.

You can access to a NH PRO account by clicking on the login button. If you do not have a NH PRO account, you can always sign up through the login button and select sign up to enjoy all the benefits.

You can reset your password in our website by clicking in the Log in button and choosing “Forgot your password?” option.

Yes, this information will be shown if you previously contact the sales department to request it. All the rates and conditions will be automatically displayed based on the agreement conditions established.

Yes, a maximum of five rooms per user, date and hotel can be booked via the Online Booking Tool.

In order to include a corporate account in the program, the company must sign up and receive approval of the sales department. To start the sign up process contact the sales team via email, or by calling the Call Center directly. Once the Sign Up process has been completed, you will be able to manage your bookings.

Yes, you can easily modify dates. Go to “My Reservations” section on your personal page or on the homepage and enter the new dates. For a more detailed explanation, look at our quick guide.

Yes, you can cancel one or several bookings, without any extra charge, depending on the cancelation policy indicated in the booking confirmation.

Yes, you can extend your reservations subject to availability. The availability and rates will be confirmed upon request. For a more detailed explanation, look at our quick guide.

Go to the Meetings section on NH PRO website and fill in the form stating your requirements regarding the accommodation, food and beverages, meeting spaces and audiovisual needs.