Commission Payment Process
NH Hotel Group and ONYX Centersource bring additional benefits to you
- Trusted and secure B2B intranet designed specifically for hotels and travel agencies.
- Easier invoice processing and with an intuitive user-friendly payments platform.
- Increased speed of commissions payments between travel distributors and hotels.
- All payments are made between 20-45 days from the moment the hotel validates the commission claim in the system.
- Commissions Care Center and Onyx Support Service to help you with any query related to commission payments.
Contact Service for New Agencies
at onyx@nh-hotels.com for questions related to:
- Commissions disputes
- Differences in negotiated commissions
- Status on pending commissions payments.
FOR QUESTIONS RELATED TO:
- Integration with the Onyx CenterSource platform.
- Operational enquiries (registration in the platform, browsing, available functionalities, negotiation of invoicing model, etc.)
Frequently Asked Questions
Any travel agency can receive a payment from NH Hotel Group as long as it is correctly identified on the Onyx platform.
The service is free of charge unless the travel agency is a client of Onyx, in which case the agency has an agreement with Onyx through which, in addition to receiving commissions, it receives other products such as specific reports, payment consolidation, etc., so Onyx charges them a percentage of each commission payment they receive from any hotel company (not just NH).
This depends on when the claim is registered in Onyx, and it is validated by the hotel. By default, unless stated otherwise, all payments are made between 20-45 days the claim is validated, subject to confirm there are not discrepancies.
New travel agencies or event organizers should contact Onyx through the Onyx Need Assistance page. Onyx will request legal, banking and any other additional information to complete your profile. A user and password will be provided so you can access the https://www.payments.onyxcentersource.com platform, where you can confirm or complete your profile information, register and follow-up commissions.
If your agency is a “RecoverPro” customer, please visit: https://reporting.onyxcentersource.com/
If your agency is a “Sure Pay” customer please visit: https://portal.onyxcentersource.com/
If your agency is not a customer of any of the above services, please visit: https://www.payments.onyxcentersource.com or contact the NH Commission Care Center: onyx@nh-hotels.com
Please refer to info in “Customer service support“ section, page 3 of the Commissions Payment Manual.
Onyx recommend that travel agencies wait at least 45 days from check out date, before making a claim, in order to allow the standard payment process to take place.
Onyx will be sending the invoices either on behalf of the hotel or the travel agencies, therefore you do not need to send invoices to NH PO box anymore.
Please contact to NH Commission Care Center: onyx@nh-hotels.com or to Onyx support creating an Onyx support case through the link: https://www.onyxcentersource.com/need-assistance/
