Client should have an NH booking confirmation made through www.nh-hotels.com or through any other www.nh-hotels web page with a different country domain (www.nh-hotels.de, www.nh-hoteles.es...) or should provide NH with a link to the lower rate from a different online site prior to the booking.
The online net rate found on another website needs to comply with the following conditions with regard to the NH Hotels best available net rate:
- same hotel
- same room type and bed type
- same dates of stay
- same sales conditions such as the cancellation conditions, prepayment conditions, and possible changes to be made in the reservation, etc.
- same number of guests
- same currency
The rates compared needs to be net of taxes such as City Tax or any other taxes related to the room rate. Rate must be available and bookable.
Rates which will not be applicable for the Best Price Guarantee
Non public rates (e.g. negotiated rates, group rates, company rates,..etc).
Rates from opaque on-line pages (web pages that do not identify the name of the hotel, the exact address, or the availability of the room until the payment of the reservation is made.
Rates offered in promotional packages.
Rates with failures, errors, or technical difficulties on the Web Page when the reservation is made.
Variations of the rates due to fluctuations and/or differences in the currency exchange. The exchange rate needs to be the same as the one used by NH Hotels when completing the reservation.
Off-line rates.
Rates corresponding to pages that offer bank cheques as a payment method.
CLIENTS OF NH REWARDS PROGRAM
The number of credits will be based on the actual price paid at the end of the stay.
Other Conditions to take into account
NH Hotels will not be responsible for any penalties costs or fees related to the cancellation policies of other Web Pages.
Should the Best Price Guarantee Form is apply to multiple nights, “the Best Price Guarantee” will be applied to the total final price of the stay and not on each individual night.
NH Hotels reserves the right to modify or cancel the Terms and Conditions shown on the Website at any time.
If you have any questions about the Best Price Guarantee, please contact us by email: bestpriceguarantee@nh-hotels.com
