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NH DISCOVERY Frequently Asked Questions

My Private NH DISCOVERY Area

If you do not remember your password, you may easily reset it, for that: 

  • Go to the Sign-in section on our website
  • Click on "Forgot your password?" 
  • Fill in your email address and click "Reset Password" 
  • You will receive your reset link by email. Please, check your spam mailbox if you did not receive the link. 

If you’re still having trouble accessing your account, please contact NH DISCOVERY Customer Care: +34 91 398 44 38 or by e-mail at  nhdiscovery@nh-hotels.com. The team is available from Monday to Friday between 8:00 am to 9:00 pm and on weekends from 8:00 am to 5:00 pm.

Login into your private area to access your member dashboard for information on your account: 
  • Your tier status and benefits 
  • D$ rewards balance and transaction history 
  • Bookings history and upcoming stays at NH 
  • Stay preferences 

General

A list of all the hotels which participate in the NH DISCOVERY programme can be found here.

Membership is free. Simply join by completing online sign up form and accept the programme Terms and Conditions here.

Members may write to NH HOTEL GROUP,  to Address: Calle Santa Engracia 120, 7ª, 28003, Madrid, or by email to  unsubscribenhdiscovery@nh-hotels.com or to protecciondedatos@nh-hotels.com, including a copy of their identity document, at any time and free of charge, to Request the deletion of your personal data when, for any reason, the data is no longer necessary for the purposed for which it was obtained. Mind, that after the deletion of your membership, you won´t be able to enjoy NH DISCOVERY program benefits.

No, we don´t have physical membership cards. Nevertheless, you always can access your virtual digital card through your membership dashboard at our website and mobile app. 
You can also find your NH DISCOVERY member number at the top of our email communications to you.  

See the programme's General Terms and Conditions here.

Exclusive discount for loyalty members is included in all public rates displayed online when you select NH DISCOVERY price. Remember that you need to identify yourself as a programme member when selecting a room. To do so, simply enter your e-mail address and password. If you are not yet a member, you can benefit from the discount by signing up during this part of the booking process by accepting the programme terms and conditions.

Stay Credit for Tier progression and D$

You can only earn credit for stays with a check-out during or after you enroll into NH DISCOVERY. This applies to tier progression qualification and DISCOVERY Dollars earning. Note, that for tier progression NH Hotels, NH Collection and nhow always count as one brand.

We reward our members from Day One. Therefore, to welcome you, your first stay as a member always counts for tier progression and DISCOVERY Dollars (D$) earning on your net spend, no matter where the stay was booked. This promotion only applies to your joining stay (first stay) with us. After that, we recommend booking with us directly at our website to ensure you enjoy recognition, earn membership credit and D$ for your stay, and are eligible to spend your D$ toward your stay.

It takes up to 48 hours after your stay has concluded for the nights, eligible spend, and brand stays to be reflected in your account.

Technical Assistance and queries

You can submit a claim for any DISCOVERY Dollars (D$) that have not been added to your account using the contact form when log in to your private area. You have up to 6 months from your stay to submit the claim. 
You can also contact our Customer Service Team for NH DISCOVERY members directly on +34 91 398 44 38 or by e-mail at nhdiscovery@nh-hotels.com. The team is available from Monday to Friday between 8:00 am to 9:00 pm and on weekends from 8:00 am to 5:00 pm. 

Earning and Redeeming DISCOVERY Dollars (D$)

DISCOVERY Dollars (D$) are NH DISCOVERY loyalty programme rewards points system.

D$1 = USD 1 
When you are earning and spending DISCOVERY Dollars (D$) in a currency other than U.S. Dollars, we convert the non-U.S. Dollar currency amount at our selected exchange rate. 
D$ are only redeemable at hotels belonging to Global Hotel Alliance on eligible purchases and transactions. You may consult the list of NH hotels participating in the programme here. 
You may use your D$ as a discount toward your eligible purchases - stays, Local Offers or Experiences, but no cash reimbursements will be possible.  
For more details on eligible and ineligible transactions, please refer to the NH DISCOVERY Terms & Conditions. 

As a NH DISCOVERY member, you’ll earn DISCOVERY Dollars (D$) automatically when you stay and spend at our hotels based on your room rate and any other eligible purchases, excluding taxes and fees. 
With a tier progression, your earning rate over your eligible spend is increasing: Silver - 4%; Gold - 5%; Platinum - 6%; Titanium - 7%. 
Amount of D$ earned is rounded down to the nearest dollar amount with a minimum earn of D$5.  
Additionally, promotional D$ may be issued with varying qualification criteria, amounts available and expiration dates which will be covered in Terms and Conditions of these promotions

Yes, there is a minimum redemption amount of 10 DISCOVERY Dollars (=10 USD of expense) required to use your points as a discount.

To earn D$ the Member must reserve the room in their name and must provide their membership number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of 2 (two) rooms will be counted towards earning D$. The Member must be staying overnight at the Participating Hotel for which the multiple room booking was made. Multiple room bookings under the same name at different Participating Hotels during the same stay dates will not qualify as Net Eligible Spend. If two members are sharing the reservation and paying separately, they will both be eligible to earn D$ for the portion of Net Eligible Spend each pay.

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