ULTIMATE LOYALTY PROGRAMME
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In these General Terms & Conditions,
1.1. “Minor Hotels” means MINOR HOTELS EUROPE & AMERICAS, S.A., a company duly organised and existing under the laws of Spain, having its registered office in Madrid, C/ Santa Engracia nº 120, and Tax ID number A-28027944.
1.2. "Member" or “You” means a member of the Minor DISCOVERY Programme, who has accepted these General Terms & Conditions and the Privacy Policy.
1.3. “MINOR DISCOVERY Programme” or “MH DISCOVERY” or “MINOR DISCOVERY” the “Programme” means the Minor DISCOVERY Loyalty Programme, which General Terms and Conditions are established herein for Minor hotel brands that you can find here https://www.minorhotels.com/en/brands.
1.4. "GHA" means GHA Loyalty DMCC, a company duly organised and existing under the laws of Dubai, having its registered office at JBC5, Jumeirah Lake Towers, PO Box 487771 Dubai, United Arab Emirates, that is the operator of the GHA DISCOVERY.
1.5. "GHA DISCOVERY” means the existing alliance of independent hotel brands, which brings together some different loyalty programmes, with more than 850 hotels spread across 85 countries, and connects them through a single guest recognition and rewards programme offered by the GHA Member Brands and GHA (Global Hotel Alliance).
1.6. “GHA Member Brands” means the hotel brands that participate in the GHA DISCOVERY from time to time, including: Anantara Hotels & Resorts, Araiya, Avani Hotels & Resorts, Campbell Gray Hotels, Capella Hotels & Resorts, Corinthia Hotels, Discovery Destinations, Divani Collection Hotels, Doyle Collection, Elewana Collection, Fauchon Hospitality, GLO Hotels, JA Resorts & Hotels, Kempinski Hotels, The Leela Palaces, Hotels and Resorts, Lungarno Collection, Marco Polo Hotels, Mysk Hotels, Niccolo Hotels, Nikki Beach Resorts & Hotels, NH Collection Hotels & Resorts, NH Hotels & Resorts, NHOW Hotels & Resorts, NUO Hotels, Oaks Hotels, Resorts and Suites, Outrigger Hotels & Resorts, Pan Pacific Hotels & Resorts, PARKROYAL Hotels & Resorts, PARKROYAL COLLECTION, Patina Hotels, The Residence by Cenizaro, Shaza Hotels, Sun International, The Sukhothai Hotels & Resorts, Tivoli Hotels & Resorts, Viceroy Hotel Group and Ultratravel Collection. The list of GHA Member Brands is subject to change without notice from time to time. This list can be consulted through Minor DISCOVERY Customer Care and www.ghadiscovery.com/our-brands.
1.7. “Participating Hotel” means any hotel operated under any GHA Member Brand that participates in GHA DISCOVERY at the time of check-in. The list of Participating Hotels is subject to change without notice from time to time. This list can be viewed here.
1.8. "Eligible Outlet" means any outlet selected to qualify as such from time to time that is operated by any Participating Hotel or has an agreement with any Participating Hotel, where You can obtain or redeem D$. The list of Eligible Outlets is subject to change without notice from time to time. This list can be consulted through Minor DISCOVERY Customer Care.
1.9. “Ineligible Outlet” means any outlet other than those expressly qualifying as Eligible Outlet from time to time.
1.10. “Eligible Night” means an overnight stay at a Participating Hotel by a Member who is a registered guest paying an Eligible Rate.
1.11. “Eligible Rate” means all rates other than those expressly excluded from time to time. To these effects, the Excluded Rates will be considered to be, among others: (1) the Online Travel Agencies: third party online retailer rates, such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline, Travelocity.com, etc; (2) tours series rates and charter rates; (3) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (4) travel-industry staff rates; (5) any employee rates, employee family or employee friends discount rates; (6) some discounted or promotional rates; (7) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers. Exceptionally, first stay through Ineligible Rates may receive DISCOVERY Dollars (D$) as a promotional welcome gift but will not be registered at the Minor DISCOVERY membership's account for the purpose of meeting Tier Criteria. Stays on Ineligible Rates are not eligible for tier benefits.
1.12. "Eligible Spend" means the transaction value spend made by Member in an Eligible Night or at an Eligible Outlet that are selected from time to time, at the discretion of Minor Hotels, to be used for the purpose of calculating the Net Eligible Spend.
The list below details which transactions are usually classified as Eligible Spend.
Room and add-ons:
Food and Beverage at Eligible Outlets:
Other non-room spend at Eligible Outlets:
The list below details which transactions are usually not classified as Eligible Spend:
1.13. “Net Eligible Spend” means the Eligible Spend (i) after other promotions and discounts, (ii) after D$ redemptions and (iii) excluding taxes, tips and fees.
1.14. “NH Brands” means NH HOTELS, NH COLLECTION and NHOW Hotels, that will be considered as a single brand for the purposes of the Programme and GHA DISCOVERY.
1.15. “Eligible Brand Stay” means an Eligible Night in a Participating Hotel operated by and GHA Member Brands.
1.16. "Tier” means each of the different tiers of the Programme. There are 4 Tiers: Silver Tier, Gold Tier, Platinum Tier and Titanium Tier. The Tier’s benefits and the requirements to upgrade or downgrade the Tier are subject to change, from time to time, at the entire discretion of Minor Hotels.
1.17. “Tier Criteria” means the requirements set out in section 3 of these General Terms & Conditions for Members to earn or maintain a relevant Tier, which are based on the accumulation of Eligible Nights and/or Net Eligible Spend and their registration at the relevant Minor DISCOVERY membership’s account.
1.18. “Tier Period” means the period (i) starting at the moment in time within a given Calendar Year when a Member meets any of the required Tier Criteria for a relevant Tier; and (ii) ending on the last day of the subsequent Calendar Year.
1.19. "DISCOVERY Dollars" or "D$" means rewards points that a Member can obtain on Net Eligible Spend at any Participating Hotel or Eligible Outlet or through promotions managed by Minor Hotels or GHA in accordance with the Programme.
1.20. "Minor DISCOVERY Customer Care" means the dedicated service centre for Member inquiries related to the Programme.
1.21. “Calendar Year” means the period running from, and including, 1st January to, and including, 31st December of each year.
1.22. "Extraordinary Demand Dates" means certain dates and exceptional events that generate high demand for the desired destination, that are determined by Minor Hotels from time to time at its entire discretion.
1.23. "Peak Time Periods" means high season, certain dates that generate high demand for the desired destination or hotels, that are determined by Minor Hotels from time to time at its entire discretion.
1.24. "Upgrade" means the provision to the Member of the next higher room category in respect of the room category originally booked, subject to room availability at the time of check-in. Upgrades may include rooms on higher floors, with better views, corner rooms, rooms with special amenities, rooms on Club or Executive Floors as identified by the respective Participating Hotel. Upgrades to Club Floors or Executive Floors may exclude associated Club Floor or Executive Floor benefits, as determined by the respective Participating Hotel at its entire discretion. Upgrades are subject to the exclusion of certain specialty suites, including but not limited to, presidential and multiple bedroom suites, residences and villas, as determined by the respective Participating Hotel at its entire discretion. The Member must request this benefit upon arrival at the relevant Participating Hotel. Upgrades will be given only to one room which must be the Member’s room. Additional rooms which may have been booked by the Member at or after the time of booking are excluded from the Upgrades. Upgrades are not guaranteed for long staying (i.e. more than 6 Eligible Nights) and will be provided by the Participating Hotel at its absolute discretion.
1.25. "Room Availability Guarantee" means to guarantee the availability of a room, at the Participating Hotel if the reservation is made before noon (12:00 pm) local time in the country where the Participating Hotel is located, at least two (2) days before the expected arrival date. This guarantee only applies to stays at an Eligible Rate, and for one (1) room only (the Member's room). The reservation must be made and guaranteed with a valid credit card. However, the Room Availability Guarantees shall not apply during Extraordinary Demand Dates or Peak Time Periods. To benefit from the Room Availability Guarantee, the Member must always explicitly request it at the time of reservation. Room type availability and room rates are not guaranteed. If a rate for which You are normally eligible is not available, your reservation will be subject to the relevant Participating Hotel's prevailing rate. NOTE: The Room Availability Guarantee applies only to reservations made online at www.minorhotels.com or other brand websites of Minor Hotels or www.ghadiscovery.com, or with the Participating Hotel directly. The Room Availability Guarantee may periodically be restricted in resort hotels due to the extended nature of guest stays at this hotel type.
1.26. “Sharer Status” means a reservation shared by two individuals paying separately in case is accepted from time to time, at the discretion of the Participating Hotels. If two Members sharing a reservation elect to apply the Sharer Status each Member will be deemed to make a Net Eligible Spend and will earn D$ based on the portion of the bill that each of them pays, and will receive the same number of Eligible Nights, provided, however, that benefits will only be enjoyed by one of them. The Sharer Status must be communicated at the time of the check-in.
1.27. “Minor DISCOVERY Programme information channels” means the channels where the Member can get information about the Programme, such as the Minor Hotels website www.minorhotels.com, and email minordiscovery@minor-hotels.com.
1.28. “Recategorisation” means the obtention of a new Tier by a Member.
1.29. “No show” means a reservation made by a Member in a Participating Hotel (irrespective of whether is guaranteed with a credit card or not, or if Member's credit card is charged for all or any portion of the reserved stay or not) in respect of which the Member does not check in on the scheduled check in date.
1.30. “Folio” means the folio opened by the Participating Hotel to record all transactions made by a Member.
2.1 Minor DISCOVERY Programme is a loyalty programme owned by Minor Hotels.
2.2 The purpose of the Programme is to reward the loyalty of the Member in the Participating Hotels.
2.3 Only the Member who is registered to the reservation can receive benefits during a stay, unless in case of Sharer Status.
2.4 Should a Member be entitled to any other loyalty cards, travel agency or credit card booking benefits, or to any similar rewards which entitle the Member to some of the same benefits that the Member is entitled to receive under the Programme, then the Member must choose between either claiming these benefits under the Programme or claiming them under its other entitlement.
2.5 Minor Hotels reserves the right to change the General Terms & Conditions of the Minor DISCOVERY Programme at any time, and after prior communication. The prior communication requirement shall be deemed to be met with the publication of the changes made on www.minorhotels.com and/or any other Minor DISCOVERY Programme information channels. Minor Hotels’ right to change the General Terms & Conditions shall include the right to add, delete or otherwise change any of the rules, procedures, conditions, benefits, rewards, Tiers, Tier Criteria, Participating Hotels, services and other similar aspects of the Programme at its absolute discretion, even if such changes may affect the value of rewards or benefits already accumulated. The ongoing participation in the Programme will be considered an acceptance of the new General Terms & Conditions.
2.6 The Minor DISCOVERY Programme has no predetermined termination date and will remain in place until such time as Minor Hotels decides to terminate the Programme. Minor Hotels reserves the right, at its absolute discretion, to terminate the Minor DISCOVERY Programme at any time, with or without reason.
Additionally, if Minor Hotels terminates the Programme,
2.7 Minor Hotels reserves the right, at its absolute discretion, to terminate without compensation (and with immediate effects) a Member’s membership to the Minor DISCOVERY Programme in the following cases (whose occurrence shall be determined by Minor Hotels in its reasonable judgement):
Such termination may include, at the entire discretion of Minor Hotels the forfeiture and cancellation of any and all accrued benefits, DISCOVERY Dollars (D$) and Tier. Minor Hotels shall also be entitled to take any appropriate legal or administrative action if any of the above occurs.
2.8 Given the nature of the affiliation and participation of GHA Member Brands, each Member acknowledges that changes to the list of participating GHA Member Brands may affect such Member’s Programme participation, benefits and rewards.
2.9 The Member may, at any time, terminate its membership in writing by email to Minor DISCOVERY Programme information channels. If the Member does so, all unredeemed D$, benefits and Tier will be forfeited or cancelled immediately and may not be reinstated or transferred.
2.10 Minor Hotels may engage third-party partner companies to provide certain membership benefit services. Minor Hotels is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services).
2.11 Minor DISCOVERY’s benefits and rewards may be subject to income or other taxes or duties. Such taxes and all disclosures related thereto are the absolute responsibility of the Member.
2.12 In the event that a Member is registered in two or more DISCOVERY programmes at the same time, (i) one Member account in the Minor DISCOVERY Programme and (ii) one in any other DISCOVERY programme(s) of the GHA Member Brands and GHA Partners, the Member may request to merge all of the accounts they currently hold in the DISCOVERY programmes into one account, with the Member choosing which programme they wish to maintain. If the Member chooses to merge their accounts, the necessary procedures will be carried out to transfer the DISCOVERY Dollars (D$) onto the Member's chosen DISCOVERY account. The Member's highest tier Level will be retained on the chosen account.
In the event that the Member consents to the account unification process, by default, the Member will no longer be registered to any all-other programme(s). Once the application has been completed, the Member will receive an email confirming the cancellation of all other programme(s) the Member was registered to. The Member will be able to continue enjoying the benefits offered by the programme selected.
3.1 Membership to Minor DISCOVERY Programme is free of charge and available to any natural person who: (a) possesses the legal age to agree to the General Terms & Conditions, being not less than 18 years of age (or the legal age at the place of residence of the Member, if higher); (b) resides in a jurisdiction which legally permits participation in the Minor DISCOVERY Programme; (c) provides valid and accurate personal information when registering to the Minor DISCOVERY Programme, including an email address; and (d) is not already a Member of the Minor DISCOVERY Programme and (e) is not a Member of any other GHA Member Brand DISCOVERY programmes. In order to verify that a Member is not registered to any other GHA Member Brand DISCOVERY programmes, the GHA Member Brands may access your identification data (first name, surname, date of birth, address, and email address).
3.2 Registration can be carried out by completing, signing and sending an application form physically or electronically (website, mobile application, etc.), using the channels created for this purpose by Minor Hotels.
Once the application has been completed and sent, the applicant will be assigned a number, will receive a welcome e-mail with its credentials, and will become a Member of the Minor DISCOVERY Programme. As from that moment, Member can enjoy the benefits offered by the Programme.
3.3 Each natural person is entitled to one single membership. If Minor Hotels discovers that a person has more than one membership, Minor Hotels may terminate any and all of such memberships, and such the relevant natural person shall immediately forfeit all Minor DISCOVERY Programme benefits (included the unredeemed D$ and Tier).
3.4 Upon registering to the Programme, the Member accepts without reservation the applicable General Terms & Conditions.
The Member is solely responsible for the accuracy of personal data provided for registration and their subsequent update in the channels enabled for this purpose. For any changes and updates the Member may contact and inform Minor Hotels: (i) in writing through online form in the logged-in area at www.minorhotels.com; or (ii) by email to minordiscovery@minor-hotels.com, attaching any documentation that indicates the correct personal data.
3.5 The Member undertakes to ensure that no unauthorised person will receive access to the Member’s membership card, membership number and credentials. The Member shall be responsible for all activity on his/her membership account.
4.1 The Minor DISCOVERY Programme offers four (4) membership Tiers, which are Silver, Gold, Platinum and Titanium.
The entry Tier for new Members shall be the Silver Tier.
Members may upgrade their Tier by accumulating the Tier Credit required for the next Tier, that may be amended from time to time by Minor Hotels at its absolute discretion.
A Member must provide his/her Minor DISCOVERY Programme membership number (and proof of identification, if requested) at the time of booking or check-in.
An upgrade of Tier takes place when a Member has met the Tier Criteria required for the next Tier within the applicable period as specified below. Tier will not be upgraded during a stay. Eligible Nights and Net Eligible Spend will only be taken into consideration for the purpose of meeting the Tier Criteria once full payment has been received in respect of them. It can take up to 48 hours after check-out before Eligible Nights and Net Eligible Spend are registered at the Member’s membership account for the purpose of meeting Tier Criteria and for Recategorisation purposes, if applicable. In order to remain at any given Tier, Members must meet the Tier Criteria for such Tier every Calendar Year.
4.2 To earn or maintain Gold Tier, a Member must have stayed at least 2 Eligible Stays at Participating Hotels or had USD 1,000 in Net Eligible Spend at Participating Hotels and Eligible Outlets in one Calendar Year. For this purpose, stays will be accounted for based on the check-out date.
4.3 To earn or maintain Platinum Tier, a Member must have stayed at least 10 Eligible Nights, or had at least 2 different Eligible Brand Stays at Participating Hotels, or made at least USD 5,000 in Net Eligible Spend at Participating Hotels and Eligible Outlets in one Calendar Year. For this purpose, stays will be accounted for based on the check-out date.
4.4 To earn or maintain Titanium Tier, a Member must have stayed at least 30 Eligible Nights, or had at least 3 different Eligible Brand Stays at Participating Hotels, or had at least USD 15,000 in Net Eligible Spend at Participating Hotels and Eligible Outlets in one Calendar Year. For this purpose, stays will be accounted for based on the check-out date.
|
|
Eligible Nights | (Or) Net Eligible Spend | (Or) Eligible Brand Stays |
| Silver | - | - | - |
| Gold | 2 stays | 1.000 USD | - |
| Platinum | 10 nights | 5.000 USD | At least 2 |
| Titanium | 30 nights | 15.000 USD | At least 3 |
The membership's benefits in respect of each Tier will commence when a Member meets any of the required Tier Criteria for such Tier in any Calendar Year and will continue through the remainder of such qualifying year and the following Calendar Year.
Any Eligible Night taking place, and any Net Eligible Spend being made prior to the registration of the Member to the Programme shall not be taken into consideration for Tier Criteria or any other purposes.
4.5 If at the end of a Tier Period the Member does not meet the applicable Tier Criteria requirements to remain at his/her then current Tier, then the Member will be downgraded to the immediately lower Tier.
4.6 No Show situations will not be taken into consideration for Tier Criteria or any other purposes.
4.7 The Member must reserve the room in his or her name and must provide his or her Minor DISCOVERY Programme number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of two rooms will be taken into consideration for Tier Criteria purposes.
4.8 Minor Hotels will not grant a Tier to a Member based on such Member’s performance or status in any other loyalty programmes.
5.1 Members will be assigned a Tier and the benefits they get from the Programme will depend on that Tier.
5.2 Benefits are awarded to Tiers under the criteria below when staying on an Eligible Rate. These criteria may be modified at the discretion of Minor Hotels at any time after publication on the Programme website.
5.3 If the Member's Tier changes between the time the reservation is made and check-in in the Participating Hotel for said reservation, the benefits granted to the Member during such stay are those to the applicable Tier at the time of check-in.
5.4 If a Member has reserved two or more rooms, stay benefits such as upgrades, early check-in and late check-out, and welcome amenities will be given only to one room and only to the Member’s room.
5.5 Silver Tier:
Silver Tier Members benefit from the following complimentary benefits and services during their stays at Participating Hotels:
Silver Tier is the Tier of the Programme in which all Members are initially registered.
5.6 Gold Tier:
Gold Tier Members benefit from the following complimentary benefits and services during their stays at Participating Hotels:
5.7 Platinum Tier:
Platinum Tier Members benefit from the following complimentary benefits and services during their stays at Participating Hotels:
5.8 Titanium Tier:
Titanium Tier Members benefit from the following complimentary benefits and services during their stays at Participating Hotels:
5.9 Members will be entitled to an exclusive rate at Participating Hotels of GHA Member Brands when they book rooms through www.minorhotels.com, or other Minor Hotels brand websites, or www.ghadiscovery.com, or through the participating GHA Member Brand’s websites.
These rates are subject to availability, and the discount may vary according to the terms and conditions established by each Participating Hotel. Minor DISCOVERY member rates may not be available at certain Participating Hotels on Extraordinary Demand Dates or Peak Time Periods. These Member’s rates may not be combined with other promotions, offers or discounts unless expressly authorised and are not valid for existing reservations or groups of more than 10 or more rooms.
6.1 The Member will have a personal Minor DISCOVERY membership's account where D$ will be deposited in accordance with these General Terms & Conditions.
A Member will earn D$ based on a percentage of the Net Eligible Spend, determined by the respective Member’s Tier at the time of issuance:
The expiration date of D$ will be based on the Tier those D$ were earned at, or the specific expiration date in case of promotions. When a Member is upgraded or downgraded, the D$ they have already earned will maintain the original expiration date(s).
D$ are calculated on the Net Eligible Spend amount first, then the number of D$ to be issued is rounded down to the nearest whole number of D$, with a minimum issue of D$5 per transaction, irrespective of the Net Eligible Spend made.
6.2 A Member may earn promotional D$, which can either be a fixed amount of D$ or a percentage of Net Eligible Spend that may differ from the earn percentage based on Tier. Each promotion may offer a different amount of D$. The validity period of promotional D$ may not follow the same Tier’s expiration rules. Promotional D$ that should have been earned but were not automatically applied to the membership account can be claimed up to 1 month after the date when they should have been earned.
6.3 D$ will be awarded within 48 hours of the payment of the Net Eligible Spend.
6.4 A Member will earn D$ at a percentage that shall correspond to the Member’s Tier at the time of check-in. For example, if a Member satisfies the criteria set forth in Section 5.2 above, and has a Platinum Tier at the time of check-in for such stay, then such Member will earn D$ at the Platinum level of 6%, even if, when making the reservation for such stay, the Member only had a Gold Tier.
6.5 No D$ will be awarded for No Show situations.
6.6 To earn D$ the Member must reserve the room in their name and must provide their membership number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of two rooms will be counted towards earning and redeeming D$. The Member must be staying overnight at the Participating Hotel for which the multiple room booking was made. Multiple room bookings under the same name at different Participating Hotels during the same stay dates will not qualify as Net Eligible Spend. If two members are sharing the reservation and paying separately, they will both be eligible to earn D$ for the portion of Net Eligible Spend each pay.
6.7 The number of D$ earned at a Participating Hotel where a non-U.S. dollar currency is used will be calculated based on Net Eligible Spend that is converted to U.S. dollar at the exchange rate tool selected by Minor Hotels at its discretion. This may be the foreign exchange rate used by a Participating Hotel or Eligible Outlet, or another rate selected by Minor Hotels and may not be the same rate used for currency conversions on the Member's Folio.
6.8 Minor Hotels reserves the right to change the earning percentages and the definition of Net Eligible Spend at any time without prior notice. In addition, Minor Hotels reserves the right to cap the amount of D$ to be earned in case the total Net Eligible Spend exceeds a certain threshold.
7.1 D$ can be redeemed for eligible transactions paid by the member on folio at check out when staying at the hotel.
7.2 Member shall not be entitled to redeem less than D$10 per transaction or fractions of D$1. There will be no refunds or credit for the excess amount redeemed. For example, if the Net Eligible Spend amount is $11.99 USD, the member can redeem D$11 and pay the remaining $0.99 USD in cash or card. Where the value of D$ redeemed on a transaction exceeds the total Net Eligible Spend then no refunds or credit will be given for the excess amount of D$ tendered.
7.3 A Member can redeem D$ only for eligible transactions detailed in sections 1.8-1.12 (Eligible and Ineligible transactions).
7.4 D$ will be redeemed in order of expiration, with the D$ with the nearest expiration date on a member's account being redeemed first.
7.5 DISCOVERY Dollars (D$) are rewards points and they are not a legal currency in any territory and do not have any intrinsic value. DISCOVERY Dollars (D$) are not redeemable for cash or any form of credit. Neither Minor Hotels, or GHA, or any GHA Member Brand, or any Participating Hotel or any Eligible Outlet will purchase DISCOVERY Dollars (D$) from Members. The redemption value of 1 D$ shall be equal to USD 1 or its equivalent in the local currency of the Participating Hotel at which the D$ are being redeemed. The local currency amount will be determined by the Participating Hotel based on an exchange rate tool selected at its entire discretion.
7.6 D$ refunds will not be permitted after the day of the redemption, unless there is an error caused by GHA or the relevant Member Brand.
7.7 Members can transfer DISCOVERY Dollars (D$) to another GHA DISCOVERY Member (including a Minor DISCOVERY Member), subject to the following terms and conditions:
8.1 In case D$ have not been properly credited to the Minor DISCOVERY membership's account; or in case Eligible Nights or Net Eligible Spend have not been properly registered at the Minor DISCOVERY membership's account for the purpose of meeting Tier Criteria within two weeks after the relevant transaction, then the relevant Member may file the relevant remedy request within six (6) months after the check-out date or transaction date, by sending the corresponding hotel invoice and/or the outlet receipt with his or her membership number to MINOR DISCOVERY Customer Care. If the request is in respect of a stay, the invoice must include the name of the Member.
8.2 In the cases described under 8.1 above Minor Hotels will credit the missing D$ and/or register the relevant Eligible Nights or Net Eligible Spend for the purpose of meeting Tier Criteria at the Minor DISCOVERY membership's account, but shall not have any additional liability or responsibility for any delay, error or failure.
8.3 Minor Hotels is not responsible or liable for any incorrect or inaccurate transcription of a Member’s contact information, for problems related to any of equipment or programming associated with or utilised by the Member, for any human error, for any interruption, deletion, omission, defect or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or mobile app or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason.
This section presents the data protection information to be included in the conditions of the Minor DISCOVERY Programme.
9.1 Who is the data controller for the processing of data subjects' data?
Identity: MINOR HOTELS EUROPE & AMERICAS S.A.
TAX IDENTIFICATION NUMBER: A-28027944.
Address Calle Santa Engracia 120, 7ª, 28003, Madrid, Spain.
Data Protection Officer (DPO): you can contact our DPO through the following means:
E-mail: dpo@minor-hotels.com indicating in the reference "Data Protection Officer".
9.2 For what purpose will Minor Hotels process the user's personal data and on what grounds?
We inform you that the data provided in the Minor DISCOVERY Programme are processed by Minor Hotels for the following purposes:
To improve the receptiveness to the products offered, Minor Hotels will proceed to the elaboration of a profile based on your personal characteristics (such as stays made) and the information obtained from your actions as a user.
This purpose responds to the need to make personalised offers to each of the members of the Programme (including by electronic means, when authorised), to facilitate the acquisition by them of their preferred products and similar alternatives, as well as to offer them products that may be of interest to them based on their profile (for this purpose, automated decisions may be taken). Therefore, the user will benefit from offers tailored to his preferences and tastes, expressed through his activity or deduced according to the characteristics of his profile. The information relating to your profile will be treated securely and confidentially, being processed only in systems that analyse the information obtained in an automated manner. Moreover, the User may, at any time, express his/her wish not to be subject to this processing by exercising his/her right to object to it.
Sure! Here is the text you provided with the HTML code: ```html9.3 What user data will Minor Hotels process?
Minor Hotels will process the following categories of data:
9.4 With which recipients will user data be shared?
Your data will be communicated to those Entities that own the hotels where you can take advantage of the benefits of the Minor DISCOVERY Programme, which belong to the GHA DISCOVERY, so that they are aware of your membership of the Programme and can apply its conditions to your stay (price, dates, services included...). This communication of data is covered by the acceptance of these General Terms & Conditions, being such communication necessary to apply the advantages of the Minor DISCOVERY Programme.
You can consult the total number of these entities through this link https://www.ghadiscovery.com/content/download/81540/file/List+of+GHA+Management+Companies.pdf
In addition, we would like to inform you that some of these entities may be located outside the European Economic Area (even in countries that do not offer a level of protection comparable to the Spanish one), this communication of data being made for the sole purpose of being able to apply the Minor DISCOVERY Programme in the services provided by these entities.
9.5 International data transfers
We inform you that your data may be transferred to third countries as we have indicated in the previous section, given that some of the entities that operate the hotels where you can take advantage of the benefits of the Minor DISCOVERY Programme, are located outside the European Economic Area. This transfer will be made to be able to apply the benefits of the Minor DISCOVERY Programme to the accommodation services you request.
9.6 Data retention
The data will be stored by Minor Hotels as the data controller in accordance with the following indications:
9.7 Commercial communications
For you to enjoy all the benefits of Minor DISCOVERY, we will send you commercial communications with promotions and offers that best fit your profile through different channels, including electronic media, as well as the communication of your balance, points and categories about the Programme, as well as promotions and offers from our Minor DISCOVERY Partners. As part of our commitment to your privacy, we remind you that, at any time, you may access the General Terms & Conditions of the Programme through the following address dataprotection@minor-hotels.com and object to commercial communications by sending an email to dataprotection@minor-hotels.com or through the link provided for this purpose in each of them.
9.8 Processing of third-party data
If the Data Controller provides, at any time, data of third parties, he/she declares that he/she has their consent and undertakes to transfer the information contained in this clause to them, as well as to inform Minor Hotels of any change or update regarding the same.
9.9 Data security
Minor Hotels has adopted the necessary technical and organisational measures to guarantee the security of personal data and prevent their alteration, loss, unauthorised processing or access, considering the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment.
You are responsible for maintaining the strict confidentiality of your user password and are responsible for access to or use of our website or our Minor DISCOVERY service by you or any person using the password previously provided by you, whether such access or use is authorised by you or on your behalf, and whether such person is your employee, relative or agent. You agree to (i) inform us immediately of any unauthorised use of your password, your account, or any other breach of security and (ii) ensure that you close your account at the end of each session. You are solely responsible for monitoring the dissemination and use of your password, access to and use of your account, and for informing us of your desire to terminate your account.
9.10 Rights of data subjects in relation to their data.
You may exercise, by writing to the address of the data controller indicated in the heading of this document, with the Reference "Data Protection", enclosing a photocopy of your identity document, at any time and free of charge, the following rights:
10.1 Minor Hotels or its affiliates shall not be responsible for:
The failure by Minor Hotels to exercise rights granted to Minor Hotels hereunder upon the occurrence of any of the contingencies set forth in these General Terms & Conditions will not constitute a waiver of such rights upon the reoccurrence of such contingency.
10.2 Minor Hotels may engage third party partner companies to provide certain membership benefit services. Minor Hotels is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services).
Minor Hotels does not undertake to control and does not have any prior control over viruses or elements contained within them which may alter the software or hardware of the user or of persons visiting the Minor DISCOVERY Programme information channels and will therefore not be liable for damages of any kind which may arise from the same.
10.3 In case of any liability of Minor Hotels or its affiliates, the maximum aggregate liability shall be the total amount paid by Member to the Participating Hotels during the immediately preceding year.
10.4 In no event will Minor Hotels, its subsidiaries and affiliates, and each of their respective directors, officers, employees, and agents be liable for any direct, indirect, special, exemplary, punitive, incidental, or consequential damages of any kind, whether based in contract, tort or otherwise, which are not directly connected with the Programme.
10.5 In the event that one or more of the provisions set forth in these General Terms & Conditions or the application of any of its provision is deemed illegal, invalid or unenforceable, in whole or in part, under any law, said provision or its part will be understood as inapplicable, but the legality, validity and applicability of the rest of the General Terms & Conditions, and the application of said provision to other people or in other circumstances will not be affected.
10.6 The General Terms & Conditions are governed by and shall be construed in all respects in accordance with Spanish Law. Regarding any dispute or claim that may arise in relation to the validity interpretation and application of the General Terms & Conditions, the parties expressly waive any jurisdiction that may correspond to them and expressly submit themselves to the jurisdiction of the courts of the city of Madrid (Spain).
As from March 2025 (transition date), the Programme named NH DISCOVERY is renamed to Minor DISCOVERY, and these General Terms & Conditions supersede the previous ones, being applicable the new rules established herein.
Updated: March 2025.