NH DISCOVERY LOYALTY PROGRAMME GENERAL TERMS & CONDITIONS

1. DEFINITIONS

In these General Terms & Conditions,

1.1. “NH” means MINOR HOTELS EUROPE & AMERICAS, S.A., a company with registered offices in Madrid, C/ Santa Engracia nº 120, and Tax ID number A-28027944.

1.2. "Member" or “You” means a member of the NH DISCOVERY Programme, who has accepted these General Terms & Conditions and the Privacy Policy.

1.3. “NH DISCOVERY Programme” or “NH DISCOVERY” or the “Programme” means the NH DISCOVERY Loyalty Programme, whose General Terms and Conditions are established herein.

1.4. "GHA" means GHA Loyalty DMCC, a company duly organized and existing under the laws of Dubai, having its registered office at JBC5, Jumeirah Lake Towers, PO Box 487771 Dubai, United Arab Emirates, that is the operator of the GHA DISCOVERY.

1.5. "GHA DISCOVERY” means the existing alliance of independent hotel brands, which brings together some different loyalty programmes, with more than 900 hotels spread across 85 countries, and connects them through a single guest recognition and rewards programme offered by the GHA Member Brands and GHA.

1.6. “GHA Member Brands” means the hotel brands that participate in the GHA DISCOVERY from time to time, including: Anantara Hotels, Resorts & Spas, Araiya, Avani Hotels & Resorts, Campbell Gray Hotels, Capella Hotels & Resorts, Corinthia Hotels, Discovery Destinations, Divani Collection Hotels, Doyle Collection, Elewana Collection, Fauchon Hospitality, GLO Hotels, JA Resorts & Hotels, Kempinski Hotels, The Leela Palaces, Hotels and Resorts, Lungarno Collection, Marco Polo Hotels, Mysk Hotels, Niccolo Hotels, Nikki Beach Resorts & Hotels, NH Collection, NH Hoteles, NHOW, NUO Hotels, Oaks Hotels, Resorts and Suites, Outrigger Hotels & Resorts, Pan Pacific Hotels & Resorts, PARKROYAL Hotels & Resorts, PARKROYAL COLLECTION, Patina Hotels, The Residence by Cenizaro, Shaza Hotels, Sun International, The Sukhothai Hotels & Resorts, Tivoli Hotels & Resorts, Viceroy Hotel Group and Ultratravel Collection. The list of GHA Member Brands is subject to change without notice from time to time. This list can be consulted through NH DISCOVERY Customer Care and GHA´s website.

1.7. “Participating Hotel” means any hotel operated under any GHA Member Brand that participates in GHA DISCOVERY at the time of check in. The list of Participating Hotels is subject to change without notice from time to time. This list can be consulted through this link.

1.8. "Eligible Outlet" means any outlet selected to qualify as such from time to time that is operated by any Participating Hotel or have an agreement with any Participating Hotel, where You can obtain or redeem D$. The list of Eligible Outlets is subject to change without notice from time to time. This list can be consulted through NH DISCOVERY Customer Care.

1.9. “Ineligible Outlet” means any outlet other than those expressly qualifying as Eligible Outlet from time to time.

1.10. “Eligible Night” means an overnight stay at a Participating Hotel by a Member who is a registered guest paying an Eligible Rate.

1.11. “Eligible Rate” means all rates other than those expressly excluded from time to time. To these effects, the Excluded Rates will be considered to be, among others: (1) the Online Travel Agencies: third party online retailer rates, such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline, Travelocity.com, etc; (2) tours series rates and charter rates; (3) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (4) travel-industry staff rates; (5) any employee rates, employee family or employee friends discount rates; (6) some discounted or promotional rates; (7) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers. Exceptionally, fist stay through Ineligible Rates may receive DISCOVERY Dollars (D$) as a promotional welcome gift, but will not be registered at the NH DISCOVERY membership´s account for the purpose of meeting Tier Criteria.Stays on Ineligible Rates are not eligible for tier benefits.

1.12. "Eligible Spend" means the transaction value spend made by Member in an Eligible Night or at an Eligible Outlet that are selected from time to time, at the discretion of NH, to be used for the purpose of calculating the Net Eligible Spend.

The list below details which transactions are usually classified as Eligible Spend.

Room and add-ons:

1. Room charge/qualified room rate (when Eligible Rate)
2. Room upsell
3. Early check-in
4. Late check-out
5. Package
6. Crib/baby cot
7. Extra bed
8. Day use
9. Stay up to 30 days. From day 31 onwards the Member will not be awarded D$ and Eligible Nights will not be registered at the NH DISCOVERY membership´s account for the purpose of meeting Tier Criteria for the remainder of their stay on room and add-on
10. Internet
11. Telcom
12. In-room media

Food and Beverage at Eligible Outlets:

13. Restaurants
14. Bars, pool bars
15. Lobby cafes
16. Coffee bars
17. Room service
18. Minibar

Other non-room spend at Eligible Outlets:

19. Spa - Service, treatments, packages
20. Golf & Sports - Usage fees
21. Experiences - activities created for NH and GHA DISCOVERY members

The list below details which transactions are usually not classified as Eligible Spend:

• Transactions at Ineligible Outlets (at hotel's discretion)
• Taxes, tips and fees
• Food & Beverage (“F&B”) - Banquet, catering and events or MICE, Outside catering, Nightclubs, Items prohibited as per local legal restrictions can be ineligible at the hotel's discretion
• Retail products
• Some residences and apartments
• No show
• Membership fees, coaching and training fees - Spa, golf, health club, gym
• Miscellaneous - Business Centre, Equipment rental, Fax, Florist, Paid-outs, Cash drop, Check drop, Commission, Deposit, Donation, Dry cleaning, Exchange fee, Fitness, Gym, Laundry, Loss, Medical/doctor, F&B Picnic or external delivery services, Parking, Partnerships, Payment type, Pool equipment, Profit, Rental, Retail, Service, Tobacco, Transfer/Transport/Limousine

1.13.“Net Eligible Spend” means the Eligible Spend (i) after other promotions and discounts, (ii) after D$ redemptions and (iii) excluding taxes, tips and fees.

1.14.“NH Brands” means NH HOTELS, NH COLLECTION and NHOW Hotels, that will be considered as a single brand for the purposes of the Programme and GHA Discovery.

1.15.“Eligible Brand Stay” means an Eligible Night in a Participating Hotel operated by and GHA Member Brands with the exception of the NH Brands.

1.16."Tier” means each of the different tiers of the Programme. There are 4 Tiers: Silver Tier, Gold Tier, Platinum Tier and Titanium Tier. The Tier´s benefits and the requirements to upgrade or downgrade the Tier are subject to change, from time to time, at the entire discretion of NH.

1.17.“Tier Criteria” means the requirements set out in section 3 of these General Terms & Conditions for Members to earn or maintain a relevant Tier, which are based on the accumulation of Eligible Nights and/or Net Eligible Spend and their registration at the relevant NH DISCOVERY membership´s account.

1.18.“Tier Period” means the period (i) starting at the moment in time within a given Calendar Year when a Member meets any of the required Tier Criteria for a relevant Tier; and (ii) ending on the last day of the subsequent Calendar Year.

1.19."DISCOVERY Dollars" or "D$" means rewards points that a Member can obtain on Net Eligible Spend at any Participating Hotel or Eligible Outlet or through promotions managed by NH or GHA in accordance with the Programme.

1.20. "NH DISCOVERY Customer Care" means the dedicated service center for Member inquiries related to the Programme, with telephone number +34 91 398 44 38 and electronic address nh.loyalty@nh-hotels.com. In case You need support with any stay at a Participating Hotel that is not operated under a NH Brand, You must contact GHA Customer Care at email contact@discoveryloyalty.com.

1.21.“Calendar Year” means the period of time running from, and including, 1st January to, and including, 31st December of each year.

1.22."Shareholder" means a shareholder of NH.

1.23."Extraordinary Demand Dates" means certain dates and exceptional events that generate high demand for the desired destination, that are determined by NH from time to time at its entire discretion. This list can be consulted through this document.

1.24."Peak Time Periods" means high season, certain dates that generate high demand for the desired destination or hotels, that are determined by NH from time to time at its entire discretion.

1.25."Upgrade" means the provision to the Member of the next higher room category in respect of the room category originally booked, subject to room availability at the time of check-in. Upgrades may include rooms on higher floors, with better views, corner rooms, rooms with special amenities, rooms on Club or Executive Floors as identified by the respective Participating Hotel. Upgrades to Club Floors or Executive Floors may exclude associated Club Floor or Executive Floor benefits, as determined by the respective Participating Hotel at its entire discretion. Upgrades are subject to the exclusion of certain specialty suites, including but not limited to, presidential and multiple bedroom suites, residences and villas, as determined by the respective Participating Hotel at its entire discretion. The Member must request this benefit upon arrival at the relevant Participating Hotel. Upgrades will be given only to one room which must be the Member’s room. Additional rooms which may have been booked by the Member at or after the time of booking are excluded from the Upgrades. Upgrades are not guaranteed for long staying (i.e. more than 6 Eligible Nights), and will be provide by the Participating Hotel at its absolute discretion.

1.26.&"Room Availability Guarantee" means to guarantee the availability of a room, at the Participating Hotel if the reservation is made before noon (12:00 pm) local time in the country where the Participating Hotel is located, at least two (2) days before the expected arrival date. This guarantee only applies to stays at an Eligible Rate, and for one (1) room only (the Member's room). The reservation must be made and guaranteed with a valid credit card. However, the Room Availability Guarantees shall not apply during Extraordinary Demand Dates or Peak Time Periods. To benefit from the Room Availability Guarantee, the Member must always explicitly request it at the time of reservation. Room type availability and room rates are not guaranteed. If a rate for which You are normally eligible is not available, your reservation will be subject to the relevant Participating Hotel's prevailing rate. NOTE: The Room Availability Guarantee applies only to reservations made online at www.nh-hotels.com or www.ghadiscovery.com, or with the Participating Hotel directly. The Room Availability Guarantee may periodically be restricted in resort hotels due to the extended nature of guest stays at this hotel type.

1.27.“Sharer Status” means a reservation shared by two individuals paying separately in case is accepted from time to time, at the discretion of the Participating Hotels. If two Members sharing a reservation elect to apply the Sharer Status each Member will be deemed to make a Net Eligible Spend and will earn D$ based on the portion of the bill that each of them pays, and will receive the same number of Eligible Nights, provided, however, that benefits will only be enjoyed by one of them. The Sharer Status must be communicated at the time of the check-in.

1.28.“NH DISCOVERY Programme information channels” means the channels where the Member can get information about the Programme, such as the NH website www.nh-hotels.com, NH app, email nh.loyalty@nh-hotels.com or physical communication to the address Calle Santa Engracia 120, 7ª, 28003, Madrid, Spain.

1.29.“Recategorization” means the obtention of a new Tier by a Member.

1.30.“No show” means a reservation made by a Member in a Participating Hotel (irrespective of whether is guaranteed with a credit card or not, or if Member's credit card is charged for all or any portion of the reserved stay or not) in respect of which the Member does not check in on the scheduled check in date.

1.31.“Folio” means the folio opened by the Participating Hotel to record all transactions made by a Member.

2. GENERAL PROVISIONS REGARDING MEMBERSHIP

2.1. NH DISCOVERY Programme is a loyalty programme owned by NH.

2.2 The purpose of the Programme is to reward the loyalty of the Member in the Participating Hotels.

2.3 Only the Member who is registered to the reservation can receive benefits during a stay, unless in case of Sharer Status.

2.4 Should a Member be entitled to any other loyalty cards, travel agency or credit card booking benefits, or to any similar rewards which entitle the Member to some of the same benefits that the Member is entitled to receive under the Programme, then the Member must choose between either claiming these benefits under the Programme or claiming them under its other entitlement.

2.5 NH reserves the right to change the General Terms & Conditions of the NH DISCOVERY Programme at any time, and after prior communication. The prior communication requirement shall be deemed to be met with the publication of the changes made on www.nh-hotels.com and/or any other NH DISCOVERY Programme information channels. NH’s right to change the General Terms & Conditions shall include the right to add, delete or otherwise change any of the rules, procedures, conditions, benefits, rewards, Tiers, Tier Criteria, Participating Hotels, services and other similar aspects of the Programme at its absolute discretion, even if such changes may affect the value of rewards or benefits already accumulated. The ongoing participation in the Programme will be considered an acceptance of the new General Terms & Conditions.

2.6 The NH DISCOVERY Programme has no predetermined termination date and will remain in place until such time as NH decides to terminate the Programme. NH reserves the right, at its absolute discretion, to terminate the NH DISCOVERY Programme at any time, with or without reason.

Additionally, if NH terminates the Programme,

- NH shall have no obligation to offer a replacement programme.

- Following notification that the Programme has been terminated (i) any benefits or services guaranteed prior to the termination of the Programme may be honoured and granted for a maximum of three months without giving rise to any claims for reimbursement, substitution or exchange of other services; (ii) Members will not be entitled to earn D$ or to any Recategorization; and (iii) Members will have up to three months to redeem D$, provided that all benefits, awards, and D$ unredeemed after this three month period shall be forfeited without any compensation or any further obligation or liability.

2.7 NH reserves the right, at its absolute discretion, to terminate without compensation (and with immediate effects) a Member’s membership to the NH DISCOVERY Programme in the following cases (whose occurrence shall be determined by NH in its reasonable judgement):

- Member’s membership is being misused

- unruly or disrespectful behavior towards NH, any Paticipating Hotels or any of their respective partners or employees;

- any criminal acts or acts that are regarded by NH as immoral or unethical or which are in breach of these General Terms & Conditions;

- failure to pay any bill when due to NH or any Participating Hotels or Eligible Outlets;

- reasonable grounds for suspecting fraud, theft, or dishonesty in connection with the Member’s membership; or

- the Member’s account being inactive. A Member’s account may be deemed inactive if such Member (a) has not booked an Eligible Night at a Participating Hotel during the previous twenty-four (24) months, (b) has made no Net Eligible Spend during the previous twenty-four (24) months, and (c) has not redeemed any D$ during the previous twenty-four (24) months.

Such termination may include, at the entire discretion of NH the forfeiture and cancellation of any and all accrued benefits, DISCOVERY Dollars (D$) and Tier. NH shall also be entitled to take any appropriate legal or administrative action if any of the above occurs.

2.8 Given the nature of the affiliation and participation of GHA Member Brands, each Member acknowledges that changes to the list of participating GHA Member Brands may affect such Member’s Programme participation, benefits and rewards.

2.9 The Member may, at any time, terminate its membership in writing by email to NH DISCOVERY Programme information channels. If the Member does so, all unredeemed D$, benefits and Tier will be forfeited or cancelled immediately and may not be reinstated or transferred.

2.10 NH may engage third party partner companies to provide certain membership benefit services. NH is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services).

2.11 NH DISCOVERY´s benefits and rewards may be subject to income or other taxes or duties. Such taxes and all disclosures related thereto are the absolute responsibility of the Member.

2. 12 In the event that a Member is registered in two or more DISCOVERY programmes at the same time, (i) one Member account in the NH DISCOVERY Programme and (ii) one in any other DISCOVERY programme(s) of the GHA Member Brands and GHA Partners, the Member may request to merge all of the accounts they currently hold in the DISCOVERY programmes into one account, with the Member choosing which programme they wish to maintain. If the Member chooses to merge their accounts, the necessary procedures will be carried out to transfer the DISCOVERY Dollars (D$) onto the Member's chosen DISCOVERY account. The Member's highest tier Level will be retained on the chosen account.

In the event that the Member consents to the account unification process, by default, the Member will no longer be registered to any all other programme(s). Once the application has been completed, the Member will receive an email confirming the cancellation of all other programme(s) the Member was registered to. The Member will be able to continue enjoying the benefits offered by the programme selected.

3. JOINING THE PROGRAMME

3.1 Membership to NH DISCOVERY Programme is free of charge and available to any natural person who: (a) possesses the legal age to agree to the General Terms & Conditions, being not less than 18 years of age (or the legal age at the place of residence of the Member, if higher); (b) resides in a jurisdiction which legally permits participation in the NH DISCOVERY Programme; (c) provides valid and accurate personal information when registering to the NH DISCOVERY Programme, including an email address; and (d) is not already a Member of the NH DISCOVERY Programme and (e) is not a Member of any other GHA Member Brand DISCOVERY programmes. In order to verify that a Member is not registered to any other GHA Member Brand DISCOVERY programmes, the GHA Member Brands may access your identification data (first name, surname, date of birth, address, and email address).

3.2 Registration can be carried out by completing, signing and sending an application form physically or electronically (website, mobile application, etc.), using the channels created for this purpose by NH.

Once the application has been completed and sent, the applicant will be assigned a number, will receive a welcome e-mail with its credentials, and will become a Member of the NH DISCOVERY Programme. As from that moment, Member can enjoy the benefits offered by the Programme.   

3.3 Each natural person is entitled to one single membership. If NH discovers that a person has more than one membership, NH may terminate any and all of such memberships, and such the relevant natural person shall immediately forfeit all NH DISCOVERY Programme benefits (included the unredeemed D$ and Tier).

3.4 Upon registering to the Programme, the Member accepts without reservation the applicable General Terms  & Conditions. 

The Member is solely responsible for the accuracy of personal data provided for registration and their subsequent update in the channels enabled for this purpose. For any changes and updates the Member may contact and inform NH: (i) in writing by regular mail or online through the logged-in area at www.nh-hotels.com ; or (ii) by email to nh.loyalty@nh-hotels.com, attaching any documentation that indicates the correct personal data. 

3.5 The Member undertakes to ensure that no unauthorized person will receive access to the Member’s membership card, membership number and credentials. The Member shall be responsible for all activity on his/her membership account.

4. EARNING TIER STATUS

4.1 The NH DISCOVERY Programme offers four (4) membership Tiers, which are Silver, Gold, Platinum and Titanium. 

The entry Tier for new Members shall be the Silver Tier. 

Members may upgrade their Tier by accumulating the Tier Credit required for the next Tier, that may be amended from time to time by NH atits absolute discretion. 

A Member must provide his/her NH DISCOVERY Programme membership number (and proof of identification, if requested) at the time of booking or check-in.  

An upgrade of Tier takes place when a Member has met the Tier Criteria required  for the next Tier within the applicable period as specified below. Tier will not be upgraded during a stay. Eligible Nights and Net Eligible Spend will only be taken into consideration for the purpose of meeting the Tier Criteria once full payment has been received in respect of them. It can take up to 48 hours after check-out before Eligible Nights and Net Eligible Spend are registered at the Member’s membership account for the purpose of meeting Tier Criteria and for Recategorization purposes, if applicable. In order to remain at any given Tier, Members must meet the Tier Criteria for such Tier every Calendar Year.

4.2 To earn or maintain Gold Tier, a Member must have stayed at least 2 Eligible Stays at Participating Hotels or had US$1,000 in Net Eligible Spend at Participating Hotels and Eligible Outlets in one Calendar Year. For this purpose, stays will be accounted for based on the check-out date. 

4.3 To earn or maintain Platinum Tier, a Member must have stayed at least 10 Eligible Nights, or had at least 2 different Eligible Brand Stays at Participating Hotels, or made at least US$5,000 in Net Eligible Spend at Participating Hotels and Eligible Outlets in one Calendar Year. For this purpose, stays will be accounted for based on the check-out date.

4.4 To earn or maintain Titanium Tier, a Member must have stayed at least 30 Eligible Nights, or had at least 3 different Eligible Brand Stays at Participating Hotels, or had at least US$15,000 in Net Eligible Spend at Participating Hotels and Eligible Outlets in one Calendar Year. For this purpose, stays will be accounted for based on the check-out date.

Earning Tier Criteria

	Eligible Stays	(Or) Net Eligible Spend	(Or) Eligible Brand Stays
NH DISCOVERY Silver Tier	-	-	-
NH DISCOVERY Gold Tier	2	1.000 USD	-
NH DISCOVERY Platinum Tier	10	5.000 USD	At least 2
NH DISCOVERY Titanium Tier	30	15.000 USD	At least 3

The membership´s benefits in respect of each Tier will commence when a Member meets any of the required Tier Criteria for such Tier in any Calendar Year and will continue through the remainder of such qualifying year and the following Calendar Year.  

Any Eligible Night taking place, and any Net Eligible Spend being made prior to the registration of the Member to the Programme shall not be taken into consideration for Tier Criteria or any other purposes. 

4.5 Ifat the end of a Tier Period the Member does not meet the applicable Tier Criteria requirements to remain at his/her then current Tier, then the Member will be downgraded to the immediately lower Tier. 

4.6 No Show situations will not be taken into consideration for Tier Criteria or any other purposes.  

4.7 The Member must reserve the room in his or her name and must provide his or her NH DISCOVERY Programme number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of two rooms will be taken into consideration for Tier Criteria purposes.  

4.8 NH will not grant a Tier to a Member based on such Member’s performance or status in any other loyalty programmes. 

4.9 NH’s Shareholders:  

Members of the NH DISCOVERY Programme who are also NH’s Shareholders may upgrade their Tier as follows:

• To the Gold Tier if they hold a block of shares to a value which is lower than 2,000 Euros; or
• To the Platinum Tier if they hold a block of shares to a value equal to or greater than 2,000 Euros but lower than 3,000 Euros.
• To the Titanium Tier if they hold a block of shares to a value equal to or greater than 3,000 Euros. 

5. PROGRAMME BENEFITS

5.1 Members will be assigned a Tier and the benefits they get from the Programme will depend on that Tier.  

5.2 Benefits are awarded to Tiers under the criteria below when staying on an Eligible Rate. These criteria may be modified at the discretion of NH at any time after publication on the Programme website. 

5.3 If the Member's Tier changes between the time the reservation is made and check-in in the Participating Hotel for said reservation, the benefits granted to the Member during such stay are those to the applicable Tier at the time of check-in. 

5.4 If a Member has reserved two or more rooms, stay benefits such as upgrades, early check-in and late check-out, and welcome amenities will be given only to one room and only to the Member’s room.

6. EARNING DISCOVERY DOLLARS (D$)

6.1 The Member will have a personal NH DISCOVERY membership´s account where D$ will be deposited in accordance with these General Terms & Conditions. 

A Member will earn D$ based on a percentage of the Net Eligible Spend, determined by the respective Member´s Tier at the time of issuance:

• Silver level - 4% of Net Eligible Spend; Expire in six (6) months or, if issued on or after 1 January 2024, expire in twelve (12) months*
• Gold level - 5% of Net Eligible Spend; eighteen (18) months validity. 
• Platinum level - 6% of Net Eligible Spend; twenty-four (24) months validity. 
• Titanium level - 7% of Net Eligible Spend; twenty-four (24) months validity. 

7. REDEEMING DISCOVERY DOLLARS (D$)

7.1 D$ can be redeemed for eligible transactions paid by the member on folio at check out when staying at the hotel.

7.2 Member shall not be entitled to redeem less than D$10 per transaction or fractions of D$1. There will be no refunds or credit for the excess amount redeemed. For example, if the Net Eligible Spend amount is $11.99 USD, the member can redeem D$11 and pay the remaining $0.99 USD in cash or card. Where the value of D$ redeemed on a transaction exceeds the total Net Eligible Spend then no refunds or credit will be given for the excess amount of D$ tendered.

7.3 A Member can redeem D$ only for eligible transactions detailed in sections 1.8-1.12 (Eligible and Ineligible transactions).

7.4 D$ will be redeemed in order of expiration, with the D$ with the nearest expiration date on a member's account being redeemed first.

7.5 DISCOVERY Dollars (D$) are rewards points and they are not a legal currency in any territory and do not have any intrinsic value. DISCOVERY Dollars (D$) are not redeemable for cash or any form of credit. Neither NH, or GHA, or any GHA Member Brand, or any Participating Hotel or any Eligible Outlet will purchase DISCOVERY Dollars (D$) from Members. The redemption value of 1 D$ shall be equal to USD 1 or its equivalent in the local currency of the Participating Hotel at which the D$ are being redeemed. The local currency amount will be determined by the Participating Hotel on the basis of an exchange rate tool selected at its entire discretion.

7.6 D$ refunds will not be permitted after the day of the redemption, unless there is an error caused by GHA or the relevant Member Brand

7.7 Members can transfer DISCOVERY Dollars to another GHA DISCOVERY Member (including an NH DISCOVERY Member), subject to the following terms and conditions:

• Transfers must be made using the GHA DISCOVERY app.
• There is no fee for making a transfer of DISCOVERY Dollars to another member.
• The minimum amount that can be transferred in a single transfer is D$100 and the maximum amount is D$500.
• A Member can transfer D$ after 90 days of membership.
• A Member can make a maximum of two transfers per day.
• A Member can receive a maximum of two transfers per day.
• Transfers can only be made to another member; if the intended recipient is not yet a Member then they will need to enrol in the Programme in order to receive the transfer.
• In order to make a transfer, the sending Member will need to enter the recipient’s GHA DISCOVERY membership number and last name into the GHA DISCOVERY app form.
• Senders and recipients will only be notified of the transfer if they have email addresses on their DISCOVERY membership profiles, therefore it is recommended that both parties ensure that they have correct email addresses on their profiles before the transfer is made.
• The expiry date(s) of transferred D$ will be the same after the transfer has taken place. The soonest expiring D$ in the sender’s account will be automatically selected first for the transfer.
• All transfers are final and cannot be reversed

8. ERRORS AND RETROACTIVE CLAIMS

8.1 In case D$ have not been properly credited to the NH DISCOVERY membership´s account; or in case Eligible Nights or Net Eligible Spend have not been properly registered at the NH DISCOVERY membership´s account for the purpose of meeting Tier Criteria within two weeks after the relevant transaction, then the relevant Member may file the relevant remedy request within six (6) months after the check-out date or transaction date, by sending the corresponding hotel invoice and/or the outlet receipt with his or her membership number to NH DISCOVERY Customer Care. If the request is in respect of a stay, the invoice must include the name of the Member.

8.2 In the cases described under 8.1 above NH will credit the missing D$ and/or register the relevant Eligible Nights or Net Eligible Spend for the purpose of meeting Tier Criteria at the NH DISCOVERY membership´s account, but shall not have any additional liability or responsibility for any delay, error or failure.

8.3 NH is not responsible or liable for any incorrect or inaccurate transcription of a Member’s contact information, for problems related to any of equipment or programming associated with or utilized by the Member, for any human error, for any interruption, deletion, omission, defect or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or mobile app or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason.

9. CONFIDENTIALITY AND DATA PROTECTION PRIVACY POLICY

This section presents the data protection information to be included in the conditions of the NH Discovery Programme.

9.1Who is the data controller for the processing of data subjects' data?

Identity: MINOR HOTELS EUROPE & AMERICAS S.A.

TAX IDENTIFICATION NUMBER: A-28027944.

Adress Calle Santa Engracia 120, 7ª, 28003, Madrid.

Data Protection Officer (DPO): you can contact our DPO through the following means:

E-mail:dpo@nh-hotels.com, indicating in the reference "Data Protection Officer".

9.2For what purpose will NH process the user's personal data and on what grounds?

We inform you that the data provided in the NH Discovery Program are processed by NH for the following purposes

- Proceed to the registration to the NH Discovery Program. This processing is legitimized by the contractual relationship established between the parties.

- To verify that the new member is not affiliated to another GHA Discovery member brand programme. This processing is a necessary pre-contractual measure that must be complied with by the new member as stated in the terms and conditions of the DISCOVERY Program.

• Sending commercial communications via email or equivalent electronic means of communication about offers and services related to the Programme, unless you tell us otherwise by objecting to the processing of your data for this purpose.This processing is legitimized by the legitimate interest of the data controller, being communications related to the Programme accepted by these General Terms & Conditions, the content of these communications being related to the Programme itself. The user may object to this consent by sending an e-mail to dataprotection@nh-hotels.com , as well as through the procedure included in each of these commercial communications.;
• Creation of an account associated with the registration that allows access within the NH website, to enable the management of the user's account, to communicate with the person in charge, as well as to manage the account. This processing is legitimized by the contractual relationship established between the parties.
• Sending communications related to your account, including, among others, registration, notifications, failures and/or problems with the account and any other communication that keeps you informed of the status of your account. This processing is legitimized by the contractual relationship established between the parties.
• To measure your degree of satisfaction with the service provided, in those cases in which you have stayed at one of the Participating Hotels operated by NH or any of its subsidiaries under a NH Brand. This purpose may include sending quality surveys and adapting and personalizing the services provided by NH. This processing is legitimized by the legitimate interest held by NH. In order to satisfy its legitimate interest in controlling the quality of its services and assessing customer satisfaction, NH may contact the user to request his or her assessment of the products and services offered and/or purchased and to analyze this information in order to improve its services.

In order to satisfy its legitimate interest in controlling the quality of its services and assessing customer satisfaction, NH may contact the user to request his or her assessment of the products and services offered and/or purchased and to analyze this information in order to improve its services.

This processing responds to NH's need to adapt its operations and the products and services offered to the preferences and expectations of users, for which it is necessary to know their opinion. This processing also contributes to increasing the quality of the services provided to users. Although for the analysis of opinions, responses will be collected on an individual basis, their analysis will be carried out in a general way, by means of statistics, without identifying specific users. Users may, in any case, refuse to give their assessment, as well as communicate their opposition to being contacted for this purpose.

• Personalization of the services offered to members of the Programme, by means of the study of their profile and tastes. This processing is legitimized by the legitimate interest held by NH.

In order to improve the receptiveness to the products offered, NH will proceed to the elaboration of a profile based on your personal characteristics (such as stays made) and the information obtained from your actions as a user.

This purpose responds to the need to make personalized offers to each of the members of the Programme (including by electronic means, when authorized), to facilitate the acquisition by them of their preferred products and similar alternatives, as well as to offer them products that may be of interest to them based on their profile (for this purpose, automated decisions may be taken). Therefore, the user will benefit from offers tailored to his preferences and tastes, expressed through his activity or deduced according to the characteristics of his profile. The information relating to your profile will be treated securely and confidentially, being processed only in systems that analyze the information obtained in an automated manner. Moreover, the User may, at any time, express his/her wish not to be subject to this processing by exercising his/her right to object to it.

9.3What user data will NH process?

NH will process the following categories of data:

• Data provided for registration in NH Discovery.
  • Identification data: Name, surname, telephone number.
  • Contact details: Address, email address.
  • Professional data: Company where you provide services.
• Data provided for the creation of an account associated with the registration.
  • Identification data: Name, surname, telephone number.
  • Contact details: Address, e-mail address...
• Data provided for the sending of communications related to your account.
  • Identification data: Name, surname, first name.
  • Contact details: e-mail address.
• Data provided for the sending of commercial communications-
  • Identification data: Name, surname.
  • Contact details: e-mail address.
• Data provided to measure your degree of satisfaction with the service provided.
  • Identification data: Name, surname and first name.
  • Contact details: e-mail address.
  • Data on services provided: Stays at NH Hotels.
• Data provided for personalization of the services offered to members of the Programme-
  • Identification data: Name, surname(s).
  • Contact details: e-mail address.
  • Data on services provided: Stays at NH Hotels.
• Data provided for the verification that the requesting Member is not affiliated to another GHA Discovery Alliance member Brand Programme.
  • Identification data: Name, surname, email, adress, country, phone and date of birth
  • Contact details: address, email address and telephone number

9.4With which recipients will user data be shared?

Your data will be communicated to those entities that own the hotels where you can take advantage of the benefits of the NH Discovery Programme, which belong to the GHA DISCOVERY, so that they are aware of your membership of the Programme and can apply its conditions to your stay (price, dates, services included...). This communication of data is covered by the acceptance of these General Terms & Conditions, being such communication necessary in order to apply the advantages of the NH Discovery Programme.

You can consult the total number of these entities through the link.

In addition, we would like to inform you that some of these entities may be located outside the European Economic Area (even in countries that do not offer a level of protection comparable to the Spanish one), this communication of data being made for the sole purpose of being able to apply the NH Discovery Programme in the services provided by these entities.

9.5International data transfers

We inform you that your data may be transferred to third countries as we have indicated in the previous section, given that some of the entities that operates the hotels where you can take advantage of the benefits of the NH Discovery Programme, are located outside the European Economic Area. This transfer will be made in order to be able to apply the benefits of the NH Discovery Programme to the accommodation services you request.

9.6Data retention

The data will be stored by NH as the data controller in accordance with the following indications,

• Data provided for registration with NH Discovery. The data will be kept for as long as the user is registered with NH Discovery, and once the contractual relationship has ended, until the expiry of the liabilities that may arise for any of the parties.
• Data provided for the creation of an account associated with the registration. The data will be kept for as long as the user is registered with NH Discovery, and once the contractual relationship has ended, until the expiry of any liabilities that may arise for either party.
• Data provided for the sending of communications related to your account. The data will be kept for as long as the user is registered in the NH Discovery Programme, and once the contractual relationship has ended, until the expiry of the liabilities that may arise for any of the parties.
• Data provided for the sending of commercial communications. The data will be kept until the user opposes the sending of commercial communications, either by means of a communication sent to the user's e-mail account, or by means of the means made available to the user in each of the commercial communications that may be sent.dataprotection@nh-hotels.comThe data will be kept until the user opposes the sending of commercial communications, either through a communication made to the e-mail account, or opposes them through the means made available to the user, in each of the commercial communications that may be sent.
• Data provided to measure the degree of satisfaction with the service provided. Once the user's evaluation has been received, the personal data will be deleted as the evaluation of the services is carried out anonymously.
• Data provided for personalization of the services offered to members of the Programme. The data will be kept for as long as the user is registered with NH Discovery, and once the contractual relationship is terminated, they will be deleted.
• Data provided to verify that the requesting Member is not affiliated to another GHA DISCOVERY member brand Programme.

9.7Commercial communications

In order for you to enjoy all the benefits of NH Discovery, we will send you commercial communications with promotions and offers that best fit your profile through different channels, including electronic media, as well as the communication of your balance, points and categories about the Programme, as well as promotions and offers from our NH Discovery Partners. As part of our commitment to your privacy, we remind you that, at any time, you may access the General Terms & Conditions of the Programme through the following address dataprotection@nh-hotels.comand object to commercial communications by sending an email to dataprotection@nh-hotels.com or through the link provided for this purpose in each of them.

9.8Processing of third-party data

In the event that the Data Controller provides, at any time, data of third parties, he/she declares that he/she has their consent and undertakes to transfer the information contained in this clause to them, as well as to inform NH of any change or update regarding the same.

9.9Data security

NH has adopted the necessary technical and organizational measures to guarantee the security of personal data and prevent their alteration, loss, unauthorized processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment.

You are responsible for maintaining the strict confidentiality of your user password and are responsible for access to or use of our website or our NH Discovery service by you or any person using the password previously provided by you, whether or not such access or use is authorized by you or on your behalf, and whether or not such person is your employee, relative or agent. You agree to (i) inform us immediately of any unauthorized use of your password, your account, or any other breach of security and (ii) ensure that you close your account at the end of each session. You are solely responsible for monitoring the dissemination and use of your password, access to and use of your account, and for informing us of your desire to terminate your account.

9.10.Rights of data subjects in relation to their data.

You may exercise, by writing to the address of the data controller indicated in the heading of this document, with the Reference "Data Protection", enclosing a photocopy of your identity document, at any time and free of charge, the following rights:

To revoke the consent given for the processing and communication of their personal data.

Obtain information about the existence or non-existence of processing of your personal data.

Access to your personal data.

To rectify inaccurate or incomplete data.

To request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

To limit the processing of data when any of the conditions provided for in the data protection regulations are met.

In certain circumstances and on grounds relating to their situation, data subjects may object to the processing of their data.

Request the portability of your data.

Claim before the Spanish Data Protection Agency, through the following address: Calle de Jorge Juan, 6, 28001 Madrid, when you consider that the data controller has violated the rights that you are entitled to.

10. OTHER PROVISIONS

10.1 NH or its affiliates shall not be responsible for:

• any damages arising from misuse of the membership or D$ by the Member pursuant to the provisions of these General Terms & Conditions  
• any deficiency, failure in the accumulation of D$, in data processing, etc., which is not directly attributable to NH or which is outside of NH's reasonable control; 
• any indirect or consequential damage caused to the Member that could result from the use of the membership or from any of the advantages or services provided pursuant to these General Terms & Conditions; 
• any loss or misdirection of, or delay in receiving, any Member´s correspondence, redemption requests or benefits; 
• any errors or omissions or lack of accuracy published in relation to the Programme, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Hotels, or Eligible Outlets, and affiliates or the alliance. NH reserves the right to correct, without notice, the aforementioned errors; 
• the reliability, availability and continuity of the services made available to the Member, thus excluding any liability for damages of any kind which may arise from a lack of availability, reliability or continuity of its website or its services; 
• any guarantees, warranties and/or representations made by GHA, or GHA Member Brands or any Participating Hotel or third-party partner companies. 
• products and services marketed or provided by the Participating Hotels or third parties, nor the loss of any prizes, correspondence, incorrect addresses, delays in receiving prizes, etc.; nor the theft or redemption of unauthorized D$ nor the use of a prize because of circumstances beyond the ordinary operation of the Programm

The failure by NH to exercise rights granted to NH hereunder upon the occurrence of any of the contingencies set forth in these General Terms & Conditions will not constitute a waiver of such rights upon the reoccurrence of such contingency. 

10.2 NH may engage third party partner companies to provide certain membership benefit services. NH is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services). 

NH does not undertake to control and does not have any prior control over viruses or elements contained within them which may alter the software or hardware of the user or of persons visiting the NH DISCOVERY Programme information channels and will therefore not be liable for damages of any kind which may arise from the same. 

10.3 In case of any liability of NH or its affiliates, the maximum aggregate liability shall be the total amount paid by Member to the Participating Hotels during the immediately preceding year. 

10.4 In no event will NH, its subsidiaries and affiliates, and each of their respective directors, officers, employees, and agents be liable for any direct, indirect, special, exemplary, punitive, incidental, or consequential damages of any kind, whether based in contract, tort or otherwise, which are not directly connected with the Programme. 

10.5 In the event that one or more of the provisions set forth in these General Terms & Conditions or the application of any of its provision is deemed illegal, invalid or unenforceable, in whole or in part, under any law, said provision or its part will be understood as inapplicable, but the legality, validity and applicability of the rest of the General Terms & Conditions, and the application of said provision to other people or in other circumstances will not be affected.  

10.6 The General Terms & Conditions are governed by and shall be construed in all respects in accordance with Spanish Law. Regarding any dispute or claim that may arise in relation to the validity interpretation and application of the General Terms & Conditions, the parties expressly waive any jurisdiction that may correspond to them and expressly submit themselves to the jurisdiction of the courts of the city of Madrid (Spain). 

11. TRANSITION FROM NH REWARDS TO NH DISCOVERY

As from 20 June 2022 (transition date), the Programme named NH Rewards is renamed NH DISCOVERY, and these General Terms & Conditions supersede the previous ones, being applicable the new rules established herein.  

On the transition date NH Rewards points will be replaced with D$ at the exchange rate Euro / US Dollar of the immediately preceding day as resulting from the exchange rate tool selected by NH at its discretion and will maintain current expiration dates up to a maximum of 18 months. These exchanged D$ will no longer automatically reset their expiration. 

In addition, on the transition date the previous NH Rewards categories: Blue, Silver, Gold, and Platinum will correspond to any of the new Tiers defined above (Tier 1: Silver Tier, Tier 2: Gold Tier, Tier 3: Platinum Tier, or Tier 4: Titanium Tier).  

The Member shall qualify for his/her applicable Tier as established above and on 31 December 2022 the annual Recategorization will take into account the Tier Criteria during the corresponding Calendar Year.  

Updated:  January 2023.